How to view order results
      Back to home
      1. Orange Tree Help Center
      2. Using Orange Tree
      3. How to view order results

      How to view results in progress and the final report

      This interactive tutorial shows you how to view the results of all services completed as they are received, and how to view and read the final report.

      1. Click on the Candidate Name to view a high level overview of order details. 

      Step 1 image

      2. The SSN and Date of Birth are masked throughout the portal and report. 

      Step 2 image

      3. All the completed services and results are viewable as they are received. 

      Green means no records, or discrepancies found. 
      Red means a discrepancy was found. 

      Step 3 image

      4. Click on the 'Complete' icon or service to view the results. 

      Step 4 image

      5. Here we see a discrepancy, a record was found. 

      Click on the 'Complete' icon or service to collapse details. 

      Step 5 image

      6. Click on the 'Complete' icon or service to view the results of another service.  

      Step 6 image

      7. Here we see a discrepancy, the information provided for a verification did not match.

      Click on the 'Complete' icon or service to collapse details. 

      Step 7 image

      8. A comprehensive report of all completed services is available under'Attachments'. 

      Click on 'Report' to download a pdf copy of the final report. 

      Step 8 image

      9. The first page of the report will provide the candidate's name, your company name, and the location the order was submitted under.

      Step 9 image

      10. The 'Personal Data' section, provides the information that was received for the order. 
      The dates when the order was received, completed, and sent are also provided. 

      Step 10 image

      11. The 'Summary' section provides all the services ordered. 

      A status of 'Complete', or 'Pending' and service level results are provided for each service. 

      Step 11 image

      12. You will have the ability to view the details of each service completed.

      Step 12 image

      13. All criminal results follow the same reporting format: the area searched, name searched, completion date and service result.

      Step 13 image

      14. All employment and education verification services have the same reporting format.
      The city and state the employer/school is located, details on who verified the information, and the service completion date is provided. 

      Step 14 image

      15. The 'Provided' column is the information provided for the order.

      The 'Actual' column is the information verified. 

      Any discrepant information will be in bold font.

      Step 15 image

      16. This concludes the 'How to view results and final report' tutorial. 

      Thank you! 

      Step 16 image

      Here's an interactive tutorial

      https://www.iorad.com/player/1772620/How-to-view-results-and-the-final-report-